Beyond the Limits FAQ:

Q. Do you provide business references?
A. Yes, We will provide 3 to 6 references with phone numbers to reach our clients; feel free to discuss our services with them. This information is included in every cleaning proposal.

Q. How far do you travel to perform your commercial cleaning services?
A. We provide cleaning services within the six-county Chicago metro area.

Q. How do you pay for services?
A. You will be invoiced for any services or products. Payment is due within 15 days of invoice receipt. We do not accept credit cards.

Q. Are you insured?
A. Yes for your protection we are fully insured. We will provide certificate of coverage upon request for our clients.

Q. Do you require a service agreement?
A. Yes, Both parties will sign our service agreement which is good for one year. This is written evidence that you have agreed to pay for our services while at the same time ensuring that your price will stay the same for the entire 12-month term. There is also a 30-day written notice that may be exercised by either party. Companies who say they do not need to use a service agreement leave you no assurance that your price will not be raised when they deem necessary.

Q. Does my company need to purchase any cleaning equipment or cleaning supplies?
A. We will provide all cleaning equipment and cleaning supplies needed to perform the work except for consumables such as paper towels, toilet paper, trash liners and hand soap. If requested we can supply these items under separate billing.

Q. What if my cleaning day falls on a public holiday?
A. Service is not provided by Beyond the Limits Cleaning on holidays.

Q. What is the procedure should anything be damaged or broken during the cleaning?
A. If we are responsible for any damage, we will have the item repaired or replaced at our expense.